Returns & Refunds
We want you to love your patches. If something isn't right, we make it easy to return or exchange your order.
Quick Overview
Return window
14 days
from delivery date
Refund time
2–3 days
after we receive item
Return shipping
Customer pays
tracked service required
Return Eligibility
Your item qualifies for a return if
- You request the return within 14 days of receiving your order.
- The item is in its original, unused condition — never sewed onto a garment, never ironed on, and free from any damage caused by you.
- The item is in its original packaging where possible.
Items that cannot be returned
- Patches that have been ironed on — the heat-activated adhesive cannot be reversed.
- Patches that have been sewn onto a garment.
- Items with damage caused by improper handling or application.
- Items returned after the 14-day window without prior agreement from us.
How to Return an Item
Contact us
Email contact@evapatch.com with your order number and the reason for your return. We will confirm eligibility within 1 business day.
Pack your item
Wrap the item securely to prevent damage in transit. Include your order number on a note inside the parcel.
Ship it back
Send the item to the return address we provide. Use a tracked shipping service — we are not responsible for parcels lost in return transit.
We process your return
Once we receive and inspect the item (usually same day), we issue your refund or dispatch your exchange within 2–3 business days.
Refunds
- Refunds are issued to your original payment method (card or PayPal) within 2–3 business days of us receiving and inspecting the returned item.
- Your bank or payment provider may take an additional 3–5 business days to process the refund to your account — this is outside our control.
- We refund the item price only. Original outbound shipping costs are non-refundable unless the item was faulty or we made an error.
- If only part of your order is returned, only the returned items will be refunded.
Exchanges
We are happy to exchange an eligible item for a different variant or design, subject to stock availability.
- Contact us within 14 days of receiving your order to request an exchange.
- Send the original item back using a tracked service (at your cost).
- Once received and inspected, we dispatch the replacement within 2–3 business days.
- If the replacement item costs more than the original, we will invoice the difference. If it costs less, we refund the difference.
- If the desired replacement is out of stock, we will offer a refund instead.
Return Shipping
Return shipping costs are the responsibility of the customer, except in the following cases:
- The item arrived damaged or defective.
- We sent the wrong item.
- The item does not match the description on our website.
In the above cases, we will provide a prepaid return label or reimburse your return shipping cost upon receipt.
EU Statutory Right to Cancel (Widerrufsrecht)
As a consumer in the European Union, you have the statutory right to cancel your contract within 14 days of receiving your order without giving any reason, under § 355 BGB and EU Directive 2011/83/EU.
How to exercise this right
To exercise your right of withdrawal, notify us before the 14-day period expires by a clear statement (e.g. email) to:
Consequences of withdrawal
- We will refund all payments received from you for the cancelled items, including standard outbound delivery costs (but not express or premium shipping upgrades), within 14 days of receiving the returned goods.
- You are responsible for returning the goods at your own expense.
- You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to check their nature, characteristics, and functioning.
Contact
For all returns, refunds, and exchange enquiries, please contact us before sending any items back. We aim to resolve all issues quickly and fairly.